Shipping & Returns

 

Damaged or Faulty Items

We take a lot of care when packaging up your items, but sometimes couriers don't take the same care with packages. If your item arrives damaged, please get in touch via the email below. To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The courier will then uplift it for inspection.

nesswatsonpottery@gmail.com

 

Refunds

Unfortunately, we do not offer refunds for change of mind. However, if your item is faulty or arrives damaged, please get in touch via the email below.

nesswatsonpottery@gmail.com

We will be happy to sort a replacement or refund. However, shipping costs are not able to be refunded.

 

Exchanges

Purchases are final so please choose carefully and read the listing information.

 

Shipping

We have tried to keep our shipping costs as affordable as possible, offering a flat rate of $8, New Zealand wide (rural addresses - $10).

If you select the incorrect shipping option for your shipping location, your order will not be shipped.

 

For international shipping, please enquire via the email below for a quote.

nesswatsonpottery@gmail.com